IT Field Support Engineer
Our client is a modern, ambitious group in full expansion. Spread throughout Belgium, they have 15 stores (+ webshop) where they provide a wide range such as plants, decoration and furniture.
Our client’s mission is to inspire customers and provide solutions so they can enjoy greenery every day in, socialize with the family as well as pamper their pets. This both inside and in the garden.
Their employees are the driving force of the organization and are distinguished by their passion for the profession, their professional advice and their customer focus. They have a diverse team, but pursue 5 core values: Teamwork, resilience, entrepreneurial, responsibility and commitment.
For the support of the IT Team, headquartered in Aarschot, they are currently looking for an enthusiastic IT Field support engineer (NL/FR).
Role description
You will join a dynamic, energetic and versatile job. You will be the point of contact for a wide range of technical issues. You will provide technical support to end users (+-350 people) who are spread across store branches, warehouses and headquarters. You will address the incidents both remotely and on site. So you will regularly move to one of 15 locations. Some of your responsibilities include:
– You will be the first point of contact for end users experiencing technical problems. The questions can be very diverse such as, e.g.. Windows related questions, questions regarding mobile devices (Android), applications, servers, printers and more. You prioritize tickets and escalate as needed.
– Together with your IT colleagues, you look for structural solutions that ensure the performance of systems;
– You will prepare the necessary documentation (both software and hardware) and ensure that it is kept up-to-date;
– You will be responsible for the renewal of hardware in the store branches. In doing so, you will report to the Senior System Engineer. He will always be your sparring partner.
Profile description
– You have a bachelor’s degree, preferably within IT or equivalent through experience;
– You have a first experience within IT Support or are a highly motivated school leaver;
– You have a good all-round IT knowledge and have knowledge of packages such as Office (Word, Excel, Teams, SharePoint, ), Zoom, … and you are open to familiarize yourself with new packages. Experience with SAP and SDP are a plus;
– You are customer-oriented and can communicate technical information clearly and in a structured manner to end users (store personnel, management,…);
– You feel like a fish out of water in a dynamic, hands-on environment;
– You work proactively, taking on work independently and daring to ask for help when needed;
– You speak excellent Dutch and you are not afraid to help end users further in French.
Offer description
You will find yourself in a green, growing environment. You will have a stimulating job with development prospects within an environment where team spirit is very important. You will have the opportunity to grow both personally and professionally.
They offer you a competitive salary package in addition to a comprehensive package of extra-legal benefits. In addition, of course, they also provide staff discounts in their stores.
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